Last updated: November 12, 2026
We want you to be happy with your purchase. Because you can try every feature of our apps for free before paying, and because a delivered key can’t be returned, we solve problems by fixing them rather than with refunds. This policy is part of our Terms of Service.
When we refund
- Accidental double payment: if you were charged more than once for the same unlock token within 24 hours, we refund the extra payment(s). Buying a new key later, for example renewing a one-year key, is not a double payment.
When we fix the problem instead
- The key hasn’t arrived: please check your spam or promotions folder first. If it isn’t there, write to us and we’ll send it again.
- The key doesn’t seem to work: write to us with your unlock token and we’ll help you get it working.
- Typo in the unlock token: if you made a small typo when entering the token, for example one or two wrong digits, write to us and we’ll send you a key for the correct token. We decide whether a correction is a genuine typo: a completely different token belongs to a different watch, which needs its own key.
- Typo in the email address: write to us with the details of your payment and we’ll send the key to your correct address.
- Watch replaced under warranty: send us proof of the return or exchange and we’ll give you a replacement key for the new watch, free of charge.
When we don’t refund
- You changed your mind, or decided you don’t like the app after paying. Please try the features before buying.
- You bought a new watch, or sold, gave away or otherwise parted with your old one. The key is attached to the watch it was made for and can’t be revoked, so it stays with that watch and its new owner. A new watch needs a new key.
How to ask for help or a refund
Email support@reed.works with the email address you used when paying, the date of payment, the app name and your unlock token. We reply as quickly as we can. Approved refunds go back to your original payment method; depending on your bank, it can take up to 10 days to appear.
Please contact us before opening a dispute with your bank or card provider. Almost every problem can be solved quickly by email, and a dispute takes much longer for everyone.
Your legal rights
This policy does not limit any rights you have as a consumer under the law of your country.